The “Grandparent Scam” – How it Works and How to Protect Yourself (and Your Loved Ones)

We all want to be there for our family, especially when they need our help. Scammers know this and exploit it through a particularly heartless tactic known as the “Grandparent Scam”. This scam preys on the love and concern grandparents have for their grandchildren, often leaving victims emotionally and financially devastated.  

How the Scam Works

The phone rings, and an anxious voice cries out, “Grandma/Grandpa, it’s me! I need your help!” The caller, claiming to be your grandchild, explains they’re in trouble – perhaps they’ve been in an accident, arrested, or are stuck in a foreign country. They desperately need money for bail, legal fees, or medical bills.  

The scammer will often add details to make the story more convincing, perhaps mentioning a recent event you’re aware of or using information gleaned from social media. They might even put someone else on the phone pretending to be a police officer or lawyer to add legitimacy to their claims.  

Red Flags to Watch For

While this scam can be very convincing, there are some key warning signs to look out for:

  • Urgency and Secrecy: The caller insists on immediate action and begs you not to tell anyone else, especially their parents.  
  • Unusual Payment Methods: They request payment through wire transfer, gift cards, or cryptocurrency, which are difficult to trace.  
  • Inconsistencies in their Story: Pay close attention to details. Does the story seem plausible? Are there any inconsistencies or things that don’t quite add up?
  • Emotional Distress: The caller may sound distressed or try to evoke strong emotions to cloud your judgment.  

Tips for Protection

  • Verify the Caller’s Identity: If you receive a call like this, resist the urge to panic. Hang up and call your grandchild directly or another family member to confirm the story.
  • Don’t Give in to Pressure: Scammers rely on creating a sense of urgency. Take your time, ask questions, and don’t feel pressured to make a decision on the spot.  
  • Talk to Someone You Trust: Discuss the situation with a friend, family member, or the police before sending any money.
  • Establish a Family “Safe Word”: Create a unique word or phrase that only your family members would know. If someone calls claiming to be a relative in trouble, ask for the safe word to verify their identity.

What to Do if You’ve Been Scammed

If you believe you’ve fallen victim to the grandparent scam, don’t be ashamed. It can happen to anyone. Here’s what you should do:

  • Report the scam: Contact your local police and the Canadian Anti-Fraud Centre as soon as possible.
  • Contact your bank: If you sent money, notify your bank or financial institution immediately. They may be able to stop the transaction or recover some of the funds.
  • Gather any evidence: Keep records of any communication with the scammer, including phone numbers, emails, and transaction details.

Remember: It’s always better to be cautious than to become a victim. By being aware of this scam and taking the necessary precautions, you can protect yourself and your loved ones from falling prey to these heartless criminals.


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