You’re browsing the web when suddenly a pop-up window appears, flashing a dire warning: “Your computer is infected with a virus!” A phone number prominently displayed urges you to call for immediate assistance. Alarm bells should be ringing, because this is a classic tactic used in tech support scams.
These scams prey on your fear of losing valuable data or having your computer compromised. Scammers impersonate tech support representatives from well-known companies like Microsoft or Apple, using scare tactics and deception to gain access to your computer and your personal information.
Common Tactics:
- Pop-up Warnings: These fake warnings often appear out of nowhere, claiming your computer is infected with a virus, has critical errors, or is at risk of imminent data loss. They may look very official and even use logos from real companies.
- Phone Calls: Scammers may call you directly, claiming to be from a tech support company and offering to “help” fix your computer. They may even spoof their caller ID to make it look like the call is coming from a legitimate company.
- Online Ads: Fake online ads may promote “free” computer scans or tech support services. Clicking on these ads can lead you to malicious websites or connect you with scammers.
How These Scams Work:
- Gaining Remote Access: Scammers will try to convince you to give them remote access to your computer. This allows them to install malware, steal your data, or even lock your files and demand a ransom. They may ask you to download a program or give them access through a legitimate tool, like Windows Remote Assistance.
- Charging for Unnecessary Services: Once they have access to your computer, they may charge exorbitant fees for fake antivirus software, unnecessary “repairs,” or bogus tech support services.
- Stealing Personal Information: Scammers may try to trick you into revealing personal information like passwords, credit card numbers, or bank account details. They may claim they need this information to “verify your account” or “process your payment.”
How to Spot a Tech Support Scam:
- Unsolicited Contact: Legitimate tech support companies will not contact you out of the blue. If you receive a call, email, or pop-up warning that you weren’t expecting, be suspicious.
- High-Pressure Tactics: Scammers often use scare tactics and pressure you to act immediately. They may claim that your computer is about to crash or that your data is in imminent danger.
- Requests for Remote Access: Be wary of anyone who asks for remote access to your computer without a legitimate reason.
- Payment Demands: Legitimate tech support companies will not demand payment for unsolicited services.
- Suspicious Phone Numbers or Websites: Verify the phone number or website of any tech support company before engaging with them. Use official sources to find their contact information.
Tips for Protection:
- Be cautious with pop-ups and online ads: Don’t click on pop-up warnings or online ads that seem suspicious. Close them by clicking the “X” in the corner or closing the browser window.
- Never give remote access to your computer: Unless you initiated the contact with a trusted tech support company, never grant remote access to your computer.
- Install reputable antivirus and anti-malware software: Use reliable security software from a trusted provider to protect your computer from viruses and malware.
- Keep your software updated: Regularly update your operating system, browser, and security software to ensure you have the latest security patches.
What to Do if You’ve Been Scammed:
- Disconnect from the internet: Immediately disconnect your computer from the internet to prevent further damage or data theft.
- Run a malware scan: Run a full system scan with your antivirus software to remove any malware that may have been installed.
- Change your passwords: Change passwords for any online accounts that may have been compromised.
- Report the scam: Report the scam to the Canadian Anti-Fraud Centre, your local police, and the Federal Trade Commission (FTC) in the US.
Don’t become a victim of these tech terrors! By being aware of tech support scams and taking precautions, you can protect yourself and your valuable information. Stay vigilant and keep your computer safe.